RBS Boss Hails Hesters Leadership Lesson

Ross McEwan, the new chief executive of Royal Bank of Scotland (RBS), hailed the "lesson in leadership" demonstrated by his predecessor on Thursday as he prepared to take on the 1m-a-year role. In a memo to RBS's 140,000 employees, which has been obtained by Sky News, Mr McEwan said he would focus on the bank's customer service, and paid tribute to the rescue job performed …

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