Blantyre, Malawi: The new border control system which was launched by President Dr. Joyce Banda at Chileka International Airport in Blantyre is constantly crushing. Some travelers have expressed concern over its ineffectiveness as the new system is too slow therefore increasing queue waiting times.
, Martin Gongolo an assistant Public Relations Officer for the Immigration Department has said that the system is posing a huge challenge to his department.
He attributed the problem to what he called ‘some minor technical faults’ on the new system which are currently being looked into.
“It’s true that many travellers are complaining that the system is very slow as they are forced to wait for a long time so that they can be assisted accordingly by immigration officials before they board an aircraft.
“Others are opting for the old manual system, however, the immigration department is working hand-in-hand with our consultants to eradicate the problem,” Gongolo said.
According to Gongolo, so far, only two official border posts at Kamuzu and Chileka International Airports are using the new system. It is not known whether this is a pilot phase a or a real live system. Our attempts to identify the company which implemented the system yielded no results.
Gongolo further said that his departments plans to introduce the system to all bordersc in Malawi by December
“We plan to have the new system by December this year, all the borders shall have a computerized system as what remains is to link the old system with the permit system here at the headquarters
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