From time to time, I’ll be inviting thought leaders to guest post on topics on the top of customers’ minds. My good friend and colleague, Amir Hartman, Cofounder and Managing Director at Mainstay Partners, contributes a thoughtful post on the importance of vendor management and engagement, and the value of building trust and collaboration into account management practices. I hope you enjoy Amir’s post. If you have thoughts on this topic or best practices to share, please post a comment at the end of the article and we can share experiences.
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