The 2014 CEM Africa Summit is the only Customer Experience Event to take place in Cape Town

Business professionals are coming together again at the only Customer Experience Event that takes place in Cape Town. Cape Town is a notable tourist destination with a sizeable service sector and this event will bring together delegates from the hospitality industry, particularly airlines and travel operators that cater to tourists as well as services that cater to local customers’ such as financial providers, retailers and telecoms.

The CEM Africa Summit is now in its third year and this year event has been designed to showcase more IT technology than in previous years. CEM Africa 2014 will address the Customer Experience Management challenges faced by all scopes of business, particularly the means of upgrading current systems to cope with greater volumes and new types of customer.

Featured speakers at this event include Chantel Botha, Chair and Founder of Brandlove who will be giving a keynote on Customer Experience in 2014 and Beyond. Chantel’s presentation will explore:

–       Customer Experience trends to watch in 2014 and in the future

–       The implications of these trends for your business

–       Advice for reviewing your existing customer experience efforts

No stranger to Customer Experience Management, Chantel has managed large corporate Customer Experience programmes over the last 6 years and recently co-authored an ebook on Global Customer Experience Predictions for 2014.

An interactive agenda designed to maximise audience participation with Q&A sessions integrated into panel discussions, keynotes and workshops aims to give attendees the opportunity to discuss the challenges and opportunities facing CEMs and CRMs today.

Attendees will be able to discover and compare valuable CEM technologies from a range of solution providers catering to all scopes of business needs over the 2 day event. After a successful summit in 2013, Interactive Intelligence will be returning to CEM Africa 2014 to host 2 workshops as a Gold Solution Provider.

Join us to find out more at the 3rd edition of The CEM Africa Summit on the 13-14 May 2014 in Cape Town. You can also continue the discussion on Kinetic’s Linkedin group for this event: Customer Experience Management Africa.

Sign up to become a delegate and take part in 2014’s most important discussion on Customer Experience. The 2014 CEM Africa Summit is taking place in Cape Town at the Pavilion Conference Centre, V&A Waterfront on the 13-14 May 2014.

For the latest CEM Africa Summit news on speakers, industry providers and content, visit or contact Marcia van Jaarsveld on +27 21 555 0866+27 21 555 0866 or Follow @ITLeadersAfrica and @KineticEventsSA on Twitter for daily updates.

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