Intuitive user interfaces and high functionality give end users the ability to easily access and personalise their voicemail accounts and greetings.
Dubai, United Arab Emirates – Zain Kuwait, in partnership with Tecnotree, has announced the launch of a new, single-click access Visual Voicemail system, available to customers through their existing handsets.
Visual Voicemail provides visual interactivity to end users for voice mail messages. In contrast to the traditional voicemail message retrieval method of calling in to a voicemail service number, visual voicemail users receive messages as they are automatically downloaded to their handsets. In addition, intuitive user interfaces and high functionality give end users the ability to easily change settings as well as personalise their voicemail accounts and greetings. The launch will allow Zain Kuwait improved customer experience, the ability to leverage premium bundles, easy personalisation for customers, 100% voicemail retrieval rate, campaigns, promotions and advertisements.
The Visual Voicemail delivery for Zain Kuwait includes the Tecnotree AgilityTM Call Completion solution with Tecnotree Visual Voicemail functionality, which provides interfaces between the backend voicemail system and mobile handsets. The Visual Voicemail functions independently from the voicemail backend and thus supports all generations of Tecnotree’s messaging platforms.
Nadia Al Saif, Zain Kuwait, Value Added Service Director commented: “This new service innovatively allows customers to easily access and manage their voicemails on their iPhone and Android operating systems with just one click. By providing an additional platform for integrating 3rd party advertising and other operator related content services – Visual Voicemail can truly be harnessed as a tool to re-engage with the subscriber to consume more operator aggregated services – a valuable tool for CSPs to generate additional revenues.”
“Visual Voicemail functionality has expanded from Apple iPhone handsets to Android smart phones in the market (Android), and Tecnotree is ideally positioned to support operators in this expansion. The launch of new innovations in the market is not just a way of differentiation but also a way to improve customer loyalty,” says Stavros Vougas VP Asia Pacific, Middle East and Africa, Tecnotree.