Industrial and commercial communications operator Metacom has launched a web-based management centre that offers clients unprecedented insight into network performance.
Metacom MD Réan van Niekerk said the Metacom Management Centre will allow clients to see the status of every Metacom device in their network in real time, as well as its history.
“If things suddenly slow down, they can log in to the web interface and see that the router has failed over from a faulty ADSL link to a 3G connection,” said Van Niekerk.
Metacom delivers any data, anywhere in the world, reliably, securely and cost effectively. It currently operates in 12 countries in Africa.
According to Van Niekerk, the company solves difficult communications problems for banks, retailers and utilities using a combination of custom-designed, high quality router equipment and a managed private network to deliver data from wherever it’s generated to wherever it’s needed, securely and reliably.
He noted that while every one of the thousands of devices Metacom has in the field is monitored and managed around the clock from the Metacom International Operations Centre, clients want to be able to see for themselves exactly what is going on and to pull reports without having to ask.
“We’ve developed this management interface to give them that visibility, offering all the advantages of a fully managed service without sacrificing transparency and control,” he said.
The new software makes it easy for clients to generate and download reports on whatever their most important metrics are, whether that’s uptime statistics, how much traffic was routed over ADSL or GSM, what types of traffic are using most network resources or what percentage of EFT transactions have gone through successfully.