Frost & Sullivan Applauds MEDITECH as Provider of Best-in-class Healthcare Informatics Products in Sub-Saharan Africa

The interoperability of MEDITECH’s electronic health record (EHR) platform offers significant value

Based on its recent analysis of the healthcare informatics product market, Frost & Sullivan recognises MEDITECH ( with the 2015 Sub-Saharan Africa Frost & Sullivan Award for Product Leadership. MEDITECH has established its dominance in Sub-Saharan Africa’s (SSA’s) connected healthcare space by rolling out its comprehensive, interoperable electronic health record (EHR) platform. The company’s ability to tailor its products to address the region’s infrastructure and resource challenges has won it a wide customer base and significant annual growth rates. Importantly, its products have positioned SSA to better combat non-communicable diseases, enabled medical practitioners to deliver higher quality service to patients and facilitated improved communication between healthcare entities.

MEDITECH started operations in South Africa in 1983 and has since been perfecting its range of medical software solutions, designed specifically for the regional connected healthcare industry. Its popularity with medical practitioners is driven by the fact that it caters to healthcare facilities of every size and type, ranging from small day clinics to large hospitals.

“MEDITECH’s flagship solution consists of a high quality EHR platform with more than 40 administrative, clinical and managerial operating modules; a wider range of modules when compared to most of its competitors. This enables superior service in terms of tracking and monitoring of patients across the entire healthcare spectrum,” said Frost & Sullivan Research Associate Stephanie Craig. “For example, the company developed HIV/AIDS and tuberculosis workflows, especially for clinics and treatment centres in South Africa, and ensures all its systems comply with country-specific financial requirements.”

MEDITECH’s platform tackles the interoperability challenge in SSA by seamlessly integrating data, people, and devices both vertically across healthcare tiers, as well as horizontally within organizations. The product can be integrated into the existing healthcare informatics infrastructure in bigger hospitals to facilitate access to patient records between institutions and avoid expensive repeats of medical tests. This has the potential to revolutionise the healthcare industry in SSA by effectively screening patients at the primary healthcare level and only sending those who need further assistance to secondary or tertiary healthcare facilitates. MEDITECH is making concerted efforts to move the system away from a proprietary-based database solution, and is in the process of adapting the product to a web-based, open standard accessible via browser based mobile technologies.

The company’s all-inclusive EHR platform provides essential administrative software, which forms the backbone of any organisation. Such modules assist with patient registration and scheduling, the ordering of medical consumables, and the production of medical records. It also features financial modules and corporate management software, enables cost accounting, data repository, human resource planning, revenue cycle, and supply chain management. Additionally, the clinical modules facilitate operations in different units and include a physician care management system, the nursing patient care system, the emergency department, the oncology unit, the operating room, the laboratory, and the radiology department. Finally there are the specialised application modules, which are used in mental, behavioural, and long-term healthcare work

“MEDITECH has also adapted its products to accommodate the limited infrastructure in SSA, particularly in terms of the low levels of Internet connectivity,” notes Craig. “In Botswana, where MEDITECH services medical outposts in very rural and remote areas, it works with the Ministry of Health to develop simplified versions of its electronic healthcare platform. These products can operate offline, and sync to the main database in Gaborone every few days. MEDITECH has achieved significant success in Botswana – the first country in Africa to have its entire public healthcare service sector running on one, integrated patient record. Ultimately, the best-in-class MEDITECH EHR has the potential to revolutionise healthcare in SSA and looks set to strengthen the region’s ability to combat its disease burden.

Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality, gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

Source: Frost & Sullivan

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