Did you know that over three billion messages related to COVID-19 have been sent by governments, non-profits and international organisations to citizens via official WhatsApp chatbots[i]? The South African government was one of the first to harness the power of the platform to share correct, up-to-date COVID-19 information from the National Department of Health, but […]
Tag Archives: WhatsApp
By James Bayhack The COVID-19 pandemic has left many customer service departments under immense pressure to meet client expectations while keeping response times low. This is particularly important in competitive industries like eCommerce, travel and hospitality, where customer service is a priority. To address this challenge, companies must enable their support staff with the right […]
Despite public pushback, Facebook-owned messaging app WhatsApp will be going ahead with the privacy policy update it announced earlier this year. While the public has begun to appreciate that WhatsApp’s privacy rules are in fact still very much in favour of the user, with messages sent remaining private and encrypted at all times, what will this mean […]
Leading digital fintech enablement provider, Ukheshe Technologies, together with Infobip, a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, have developed South Africa’s very first WhatsApp payment gateway for use by Telkom, one of the country’s largest mobile operators. In addition to being South Africa’s first digital […]
By Caitlin Naidoo, Centurion Law Group In January 2021, WhatsApp announced that it would be altering its privacy terms to share data with Facebook causing panic among WhatsApp users. Users that want to continue using WhatsApp’s services have no choice but to agree to these new privacy terms. WhatsApp is a messaging platform used globally as […]
South Africa News, Tech
AURA builds world’s first WhatsApp security chatbot in partnership with Tracker
AURA, South Africa’s leading security and medical response platform has launched the world’s first WhatsApp security chatbot in partnership with Tracker, one of the country’s most trusted names in stolen vehicle recovery. Powered by AURA, Tracker’s unique Tracker CareGuard service offers rapid mobile emergency response anywhere, anytime within South Africa. The new cutting-edge solution enables subscribers to […]
South Africa has significantly more financial crime than most other countries. With a rate of 77% compared to a global average of 49%, SA is something of a hotbed for fraud and scams. As consumers and insurance-seekers we need to understand the risks of economic crime and how to avoid becoming a victim, the risks of […]