Has Digital Marketing Become Too Optimised to Be Memorable? Why Creativity Still Matters in the AI Era

As AI and performance marketing reshape digital advertising, are brands becoming less memorable? Nicole Glover, Executive Creative Director – Digital at Penquin, argues that the industry’s obsession with optimisation and short-term metrics—not artificial intelligence—is driving creative sameness. Discover why balancing data with emotional storytelling is essential for long-term brand growth and marketing effectiveness.

How Marketing Changed in 2025 and What It Means for Brands

2025 marked a turning point for marketing in South Africa, as shifting consumer behaviour, rapid AI adoption, and evolving digital platforms reshaped how brands connect with audiences. According to Penquin Co-Managing Director Ryan Nofal, the year signaled a move from trend-chasing to results-driven, human-centered marketing. Artificial intelligence became non-negotiable, enabling personalised marketing at scale across South Africa’s multilingual and multicultural market. Short-form video, hyper-local storytelling, and the fast-growing creator economy emerged as dominant channels, while purpose-driven and sustainable branding increasingly influenced purchasing decisions among Millennials and Gen Z. Together, these forces redefined brand strategy in 2025 and set a clear direction for 2026: agile, authentic, and tech-enabled marketing built on real connection.