Digital Dynamism in the Finance Sector: Moving at the right speed and the right economics

In Digital Dynamism in the Finance Sector, Tawanda Chatikobo of Absa Regional Operations explores how African financial institutions must evolve to meet rising digital expectations. With mobile-first consumers, growing fintech ecosystems, and platforms like super apps reshaping user behavior, banks face a dual imperative: deliver world-class digital experiences while maintaining cost-efficiency. The article examines how embedded finance, open banking, and ecosystem partnerships can drive inclusion, innovation, and customer-centricity across Africa’s financial landscape.