Business Archives - Page 9 of 29

Beyond Transactions: How cutting-edge CCM platforms are reshaping customer experiences for banks and insurers

23Nov

By Africa BusinessNo Comments

Business

Beyond Transactions: How cutting-edge CCM platforms are reshaping customer experiences for banks and insurers

By Sean Manley, National Sales and Account Manager at GhostDraft Take a moment and reflect on how your interactions with banks and insurance companies have changed over the past few years. For many years, we had become accustomed to hearing the phrases fourth industrial revolution and digital transformation. In hindsight, we can see what these mean because the way we, as consumers, interact with organisations has changed. Make no mistake, banks and insurers are under increasing pressure to keep up with our new demands. They are working tirelessly to manage the shift towards online services, the ever-increasing need for speed to market in a hyper-competitive landscape and the need for flexibility in customer interactions. Adopting a modern Customer Communications Management (CCM) platform...

22Nov

By Africa BusinessNo Comments

Business

Securing a high value exit in a burgeoning African M&A market

Written by Victor Basta, CEO of DAI Magister Mergers & Acquisitions (M&A) has long been a vital part of the global financial ecosystem, with the first deal dating back to the 1870s. Until recently Africa hasn’t developed enough companies of scale for successful M&A to drive highly profitable exits, with M&A on the continent accounting for only 2% of global deal value. However, with Private Equity (PE) funding on the continent decreasing and, more importantly, a whole new crop of African tech-enabled growth companies now reaching continental scale, we are seeing the first indications of a successful M&A exit trend taking shape. To maximize the opportunity, African founders must already begin to prepare their companies to be “bought, rather than sold.” Getting exit pre...

22Nov

By Africa BusinessNo Comments

Business

Free Zone Company Formation: Low cost Free Zones

By FreeZoneMarket.ae Overall, establishing a business in a free zone might seem pricier at first compared to a mainland setup, given the extra charges levied by free zone authorities, including license fees, visa fees, and registration fees. Nevertheless, free zones frequently provide inducements like tax exemptions, discounted office space, and additional benefits that could potentially balance out these initial costs over the long term. Top 3 Free Zones Company registration: Low-cost While there are advantages to operating a business in a Free Zone, it’s important to note that certain free zones may come with elevated associated costs. Nevertheless, there are also budget-friendly free zones in the UAE that offer economical choices for businesses seeking to establish a presence in th...

21Nov

By Africa BusinessNo Comments

Business, South Africa News

Analyze Consulting Secures 50% Stake in LeadMe to Enhance Leadership Development

In a strategic development aimed at redefining South Africa’s landscape of corporate change management and leadership training, Analyze Consulting has acquired a significant 50% shareholding in LeadMe, a company at the forefront of innovative leadership development programs. This acquisition was completed to empower more businesses to navigate the rapidly changing economic landscape of the 21st century. This union of respected management consultancy (Analyze) and innovative leadership development tool (LeadMe) is set to add real value in businesses across the sectors - building within them greater resilience and an increasing ability to not simply cope with change, but capitalize on it. Cathy Banks, founder and director of Analyze, provides insight into the impetus behind the acquis...

6Nov

By Africa BusinessNo Comments

Business

Building a technology business for the people, by the people

As technological advancements and market dynamics continue to evolve, staying ahead of the curve is no easy feat. For Senzo Mbhele, Managing Director at Tarsus On Demand, the vision for the future is rooted in the belief that a successful business should be built ‘for the people, by the people’. What does the future hold for players in the cloud space? What is going to flip the switch between merely surviving and ultimately thriving? The key, Mbhele believes, lies in the hands of people who have been equipped to adapt and to face change with a sense of anticipation, rather than a fear of the unknown. Change, he believes, is not a technology concern. Rather, it is an area of great potential for people. According to Mbhele, the Tarsus On Demand approach to building and growing a thriving ...

3Nov

By Africa BusinessNo Comments

Business

New study reveals which industries will make the most money from Daylight Saving Time ending – transport crowned top

A new study has identified which job sectors will be generating extra profit in the lead up to Christmas, with the transportation and utility industry crowned top The analysis is based on the proportion of night shift workers in each industry who will benefit most from enhanced productivity and an extra hour’s pay Retail workers also stand to benefit from an extra hour of work, putting the industry in prime position for Black Friday later this month A business expert encourages employers to reimburse night shift workers for the extra hour, and offers tips to improve sleep routine throughout winter With daylight saving time coming to an end this weekend, a new study has revealed the industries most likely to earn more money as the result of an extra hour’s work. Many businesses...

2Nov

By Africa BusinessNo Comments

Business, South Africa News

Putting people first: The power of being a purpose-led organisation

By Savina Harrilall, Chief People Officer at Mukuru At a time when so many companies simply view success through a financial lens, it has become imperative to take on a more people-centred, purpose-led approach to business. By emphasising the importance of people to operations, leaders look beyond profits. They must focus on creating value for their employees, their customers, and also the communities in which they operate. At Mukuru, we have taken this to heart and renewed our focus on our people. Skills development is a significant pillar of this people strategy. It is not about hoarding 'top talent'; instead, the company views all employees as gifted individuals. Organisations can liken this to seeing their employees as different kinds of lightbulbs. Some are traditional bulbs, while ...

30Oct

By Africa BusinessNo Comments

Business, Nigeria News, Tech

Bento Publishes Pan-African White Paper on Taxation

Research Reveals African Governments Must Find Scalable Means of Tax Collection to Generate billions in Additional Income Bento, a pan-African digital payroll and HR Management (HRM) platform with tax remittance capabilities, has today published Africa’s first-of-its-kind White Paper, titled Statutory Remittances in Africa. The White Paper delves into taxation systems in 53 African countries and underscores the advantages of governments adopting digital payroll systems to collect income tax and other obligatory deductions accurately. The White Paper thoroughly explores the intricacies of income tax, a pivotal revenue source for African economies, comprising approximately 33% of the total income generated. While specific income tax ranges differ from one country to another, with variatio...

30Oct

By Africa BusinessNo Comments

Business

ICC’s International Court of Arbitration releases Guide for Disability Inclusion in International Arbitration and ADR

The new guide addresses the needs of people with disabilities participating in international arbitration and ADR procedures and beyond. The ICC Commission on Arbitration and ADR has released the Guide on Disability Inclusion in International Arbitration and ADR. The ground-breaking publication provides clear guidance to address and accommodate the needs of people with disabilities participating in arbitral and ADR procedures or other activities and events in the field of dispute prevention and resolution. You can find the guide here. By providing actionable guidance to practitioners, arbitrators, arbitral institutions, and associations, the Guide aims to drive disability inclusion within the field of dispute resolution by providing specific recommendations and checklists along with othe...

27Oct

By Africa BusinessNo Comments

Business, Startups

The most valuable ‘white spaces’ today in African investing

By Victor Basta, CEO of DAI Magister In the vast and diverse landscape of African growth investing, more opportunities abound today than ever before. Africa’s recent growth surge has created a large group of companies already scaling successfully, while the current market environment has reduced the capital available. This untapped potential between high quality investment “demand” and reduced capital “supply” extends to various commercial sectors, including logistics, HR, and insurance, all presenting significant high value “white spaces” waiting to be filled. For those looking to invest in Africa, especially in high-growth, digitally driven companies, these markets offer immense potential. African Investment In Developed Digital Sectors Africa’s digital sectors are leading the way in ...