Friday, November 22African Digital Business Magazine

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Fintech’s transformative potential: Empower customers through self-education

The most powerful thing a fintech can do is enable its customers to educate themselves. Mukuru, a leading next-generation financial services provider, started out as a remittance company but has evolved into a platform with a suite of different financial products and services. Mukuru CEO, Andy Jury, says that formalised financial education obviously plays a crucial role in a fintech’s business, but customers that trust and repeatedly use a new product or service, such as a digital store of money, go through a natural learning process and are then more comfortable being exposed to more sophisticated products.

Increased competition and bond switching set to shake up the SA property market

As interest rates remain stable against the backdrop of a challenging economic climate, banks are being pushed to innovate and offer more competitive home loan terms to attract customers. This environment has given rise to a practice widely adopted in the UK but is yet to reach a tipping point in South Africa: bond switching. […]

Mastering CCM: A blueprint for business leaders to drive personalisation and agility in mass customer communications

With an increased need for personalised communication when delivering complex products to customers, effective Customer Communications Management (CCM) is essential – especially in industries such as banking, insurance, medical, real estate and legal. What does “CCM” really mean and how can businesses master it to improve their offerings? In the piece, Sean Manley, National Sales and Account Manager at GhostDraft, provides insight into how CCM is key to remaining competitive and avoiding falling behind new market entrants.

Harnessing Africa’s Potential: advancing ESG strategies for a sustainable future

The opportunities for building a sustainable future for Africa are at least as great as the challenges, writes Christian Toben, Head of Financial Institutions for Emerging Markets at Commerzbank. Here, he discusses some of the positive initiatives that are helping to drive forward the continent’s ESG agenda and the crucial role of financial institutions in supporting Africa’s potential to step onto the global stage as a green energy hub.

SA’s property sector bets on proptech to weather economic headwinds

There’s no doubt that the South African property sector, like most industries, is currently facing some challenges. One major bank saw credit impairments rise 57% in the first half of 2023 – a result of the impact of higher interest rates, higher levels of inflation and record levels of load shedding. Another bank said its total net […]

Unlocking Africa’s credit potential

Adrian Pillay, VP of Middle East & Africa at Provenir  Fintech in Africa is coming into its own. According to KPMG data, there was a record $1.6 billion in fintech investment across the continent in 2021, across 153 deals, and at two times the value of 2020,  which hit US$800M. From East to West and […]