NEW YORK, Oct. 17, 2012 /PRNewswire/ — Reportlinker.com announces that a new market research report is available in its catalogue:
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
http://www.reportlinker.com/p01012679/Analysis-of-the-European-Middle-Eastern-and-African-Contact-Center-Outsourcing-Market.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center
This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown by country, industry vertical segmentation. Market shares for the leading outsourcers are also provided. The study profiles about 30 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for The United Kingdom, Germany, France, Italy, Spain, Benelux, Scandinavia, Eastern Europe, and Russia. Country-level vertical segmentation is provided for The United Kingdom, Germany, France, Italy, Spain, and Benelux.
Executive Summary
•This study covers the Europe, Middle East, and Africa (EMEA) contact center outsourcing industry from 2010 to 2017.
•Growth in the EMEA region remains relatively low at xx percent in 2011, with a CAGR of xx percent through 2017.
•Cost savings for enterprises and multishoring capabilities in the region are considered the top drivers.
•Revenue growth has been slow in the European countries in 2011.
•The United Kingdom is the biggest market in the region based on revenue, followed by Germany and France.
•Telecommunication and retail industries led revenue growth, while public sector and travel and hospitality showed stable growth.
•In 2011, the top xx market participants in the study contributed xx percent of revenue.
Executive Summary
Market Overview
Total Contact Center Outsourcing Market
•External Challenges: Drivers and Restraints
•Forecasts and Trends
Revenue Forecast by Vertical—Select European Markets
Market Share and Competitive Analysis—Select European Markets
EMEA Outsourcer Profiles
The Last Word (Conclusions and Implications)
Appendix
To order this report:
Call_Center Industry: Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
Nicolas Bombourg
Reportlinker
Email: nicolasbombourg@reportlinker.com
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