Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction.
Tag: brand loyalty
Good customer retention tactics translate to brand loyalty and profitability for SMEs
There is a good reason why the saying goes “first impressions last” and this is particularly important for small businesses. Once they’ve connected with a […]