Thursday, November 21African Digital Business Magazine

Tag: contact centres

South Africa News

Harnessing the global potential of SA’s growing youth talent pool

With the South African employment rate forecast to reach 43% by 2023, the focus has turned to leveraging the country’s strengths on a global level to provide multinationals with a hiring pool that is young, talented, willing to learn, and more cost-effective than what other markets can offer. This is according to Business Process Enabling South Africa (BPESA), the industry association for global business services (GBS) in the country. With the international community more embracive of impact sourcing (bringing internet-based jobs to disadvantaged communities) and building inclusive supply chains, South Africa is well-positioned to provide them with a platform to do so at scale. Given its commitment to diversity and transformation, outsourcing to the country means this core business focu...
Business

Ryan Strategic Advisory Highlights Bahrain’s Role In The Evolution of Global Business Process Outsourcing (BPO) In White Paper With SILAH GULF

UK- based consultancy, Ryan Strategy Advisory, today unveiled a whitepaper prepared for Bahrain-based business process outsourcing company, Silah Gulf, presenting the role of the Kingdom in driving growth of global BPOs. Titled, ‘Leveraging Bahrain for Customer Experience Excellence,’ the whitepaper highlights the strengths of Bahrain as a regional player with strong links to GCC countries and the attractive propositions the country offers for global clients. Mr. Peter Ryan, Founder and Principal Analyst of Ryan Strategy Advisory said: “Customer experience management faces significant challenges that impact end-user interaction and empowers agents, especially while dealing with the challenges of COVID19.  Many enterprises are actively exploring new delivery points looking beyond their own...