Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction.
Tag: customer experience
NielsenIQ integrates Consumer Panel and Retail measurement data into its NIQ Discover platform – providing clients with a powerful connected user experience
NielsenIQ (NIQ) announced the integration of Consumer Panel and Retail measurement data into its NIQ Discover platform, providing retailers and brands the Full View on a single platform.
Leveraging unified commerce solutions for customer-centric retail success
In the dynamic world of retail, understanding the evolving nature of the consumer journey is paramount. With increasing technological advancements and rising customer expectations, retailers […]
CX is the key to staying ahead of the competition
Immersion Group’s new head of experience design, Ismail Dawjee, believes that the company’s recent rebranding efforts will help it become a leading player in the […]
89% of GCC consumers will opt for digital banking services over visiting a physical branch post Covid-19
77% of respondents in the GCC access digital banking services at least once a week 44% are willing to switch to a different bank due […]
Digital transformation should be about the customer, not the technology
Digital transformation alongside automation enablers like artificial intelligence (AI) and Robotic Process Automation (RPA), coupled with the responsible utilisation of data assets will be determining […]
Ajua Acquires WayaWaya
Leading Customer Experience Platform for Africa to Integrate Intelligent Messaging and Payments Platform Across its Product Suite Ajua, the integrated Customer Experience Management solution for […]
Ryan Strategic Advisory Highlights Bahrain’s Role In The Evolution of Global Business Process Outsourcing (BPO) In White Paper With SILAH GULF
UK- based consultancy, Ryan Strategy Advisory, today unveiled a whitepaper prepared for Bahrain-based business process outsourcing company, Silah Gulf, presenting the role of the Kingdom […]
Avoiding common mistakes while crafting the ultimate customer experience
Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion […]
SMMEs primed for growth as economy slowly takes steps to recover
While South Africa’s economy took a series of blows over the last year, business owners remain confident that things will slowly start to stabilise in […]