Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction.
Tag: customer experience management
Modernising customer communication is key to improving customer experience
Modernizing customer communication is essential for enhancing customer experience. Businesses must invest in a digital platform that allows for fast, personalized, and well-designed communication, while also enabling flexibility and making course corrections without extensive coding or disruption to workflow.
Digital transformation should be about the customer, not the technology
Digital transformation alongside automation enablers like artificial intelligence (AI) and Robotic Process Automation (RPA), coupled with the responsible utilisation of data assets will be determining […]
Ajua Acquires WayaWaya
Leading Customer Experience Platform for Africa to Integrate Intelligent Messaging and Payments Platform Across its Product Suite Ajua, the integrated Customer Experience Management solution for […]
Ryan Strategic Advisory Highlights Bahrain’s Role In The Evolution of Global Business Process Outsourcing (BPO) In White Paper With SILAH GULF
UK- based consultancy, Ryan Strategy Advisory, today unveiled a whitepaper prepared for Bahrain-based business process outsourcing company, Silah Gulf, presenting the role of the Kingdom […]
Avoiding common mistakes while crafting the ultimate customer experience
Creating a memorable customer experience is fast becoming a top priority for businesses – and for good reason, says Reynhardt Uys, Chief Experience Officer, Immersion […]