customers Archives - AfricaBusiness.com

1Jul

By Africa BusinessNo Comments

Main, Tech

Digital transformation should be about the customer, not the technology

Digital transformation alongside automation enablers like artificial intelligence (AI) and Robotic Process Automation (RPA), coupled with the responsible utilisation of data assets will be determining business success factors over the next five years, according to Grant Phillips, Group CEO at e4. While the landscape will be enormously different in the coming years, Phillips says that the brands who will succeed the most are those that move beyond a fascination with the technology itself but to understand how it can address ever changing customer needs and expectations, remembering that winning will be defined by how the technology capability has delivered a world class user experience. “Looking forward, increasing digital interactions, engagement, digital delivery of services or products w...

16Mar

By Africa BusinessNo Comments

South Africa News

Konecranes presents the world’s first hybrid reach stacker

Konecranes is a world-leading group of Lifting Businesses™ offering lifting equipment and services that improve productivity in a wide variety of industries. The company is listed on NASDAQ OMX Helsinki Ltd (symbol: KCR1V). With over 12,000 employees at more than 600 locations in almost 50 countries we have the resources, technology and determination to deliver on the promise of Lifting Businesses™. Konecranes is proud to announce the introduction of the world’s first hybrid reach stacker - the SMV 4531 TB5 HLT for container handling, with a lifting capacity of 45 tons. It features a hybrid diesel/electric driveline, electrified hydraulic lifting system, and a super capacitor based energy storage. This innovative lift truck will cut fuel consumption and emissions w...

26Dec

By Africa BusinessNo Comments

African News

A company that knows how to make things look easy

By Thandisizwe Mgudlwa Alcatel-Lucent has a success story to tell. Its stories, references and activities in Africa in 2012 is a lesson for many other organizations who what to make it big on the continent. In a recently published document Alcatel-Lucent shares references, successes, achievement and activities in Africa; as well as vision of African Market and broadband according to Daniel Jaeger, Vice-President of Alcatel-Lucent in Africa. News from Algiers, Algeria reveal that broadband for Africa, realize the potential of a connected world and tackle rural inclusion. I – Alcatel-Lucent presence, activities and foot print in Africa. II- Broadband in Africa, vision and view according to Daniel Jaeger Vice-President of Alcatel-Lucent Africa. III - Alcatel-Lucent’s pres...

20Dec

By Africa BusinessNo Comments

Energy, Green Energy, South Africa News

AE-AMD Renewable Energy And Tenesol/SunPower Begin Work On Two Solar Projects In South Africa

Projects are Part of Government's IPP Procurement Program JOHANNESBURG and SAN JOSE, Calif., Dec. 20, 2012 /PRNewswire/ -- AE-AMD Renewable Energy, a joint venture between the Spanish AMDA energia and the South African Alt-E Technologies, and Tenesol, a SunPower company (NASDAQ: SPWR), today announced two South African ground-mounted solar power projects totaling 33 megawatts (MW). Both projects, which Tenesol will construct, are located near Douglas, South Africa in the Northern Cape Province. Herbert, a 22-MW project, has begun construction, and groundbreaking for the 11-MW Greefspan project will begin in the coming weeks. They are both part of the South African government's Independent Power Producers Procurement Program and completion for both projects i...

14Dec

By Africa BusinessNo Comments

African News, South Africa News

DHL Global Connectedness Index shows signs of progress for Africa and others

By Thandisizwe Mgudlwa The latest reports on African Connectedness are showing great things for the future. And African countries are showing the largest increases in their global connectedness, according to DHL. While recent announcements from Cape Town, South Africa reveal: • The countries with the largest increases are Mozambique, Togo, Ghana, Guinea and Zambia • Global connectedness has yet to recover from its steep drop at the onset of the financial crisis • The world’s shifting economic center of gravity is reshaping industry connectedness DHL recently released the second edition of the DHL Global Connectedness Index (GCI), a comprehensive analysis of the state of globalization around the world. The report, drawing on over one million data points fr...

13Dec

By Africa BusinessNo Comments

African News

Frost & Sullivan: Need for Increased Functionality Drives EMEA Contact Center Systems Market

Enterprises pushing for tighter integration between various contact center applications LONDON, Dec. 13, 2012 /PRNewswire/ -- Technology upgrades and migration to IP/SIP are key drivers for the contact center systems market in Europe, Middle East and Africa (EMEA). Revenue growth in the analytics segment is robust, followed by the quality monitoring (QM) segment. Despite the presence of large vendors, there still exists substantial scope for smaller and emerging companies to innovate and expand, particularly in the analytics and QM segment. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), EMEA Contact Center Systems Market, finds that the market earned revenues of €637.4 million in 2011 and estimates this to reach €811.3 million in 201...

13Dec

By Africa BusinessNo Comments

African News, Energy, Green Energy, South Africa News

How will South African industry deal with tariff hikes and carbon taxes?

African Utility Week to assist Large Power Users to face energy obstacles The proverbial axe is falling on ‘business as usual` as every industry in South Africa, from mining to manufacturing to retail, is cringing at the thought of rising energy tariffs and the impending implementation of a carbon tax. Stemming the tide of rising tariffs On the receiving end of tariff hikes, industry is dealing with three significant elements, namely the cost of electricity, uncertainty around sufficient electricity supply and carbon emission management. According to Shaun Nel, Project Director & Advisor, Energy Intensive Users Group of Southern Africa (EIUG), “the current request by Eskom to raise electricity prices by 16% per annum over 5 years will have a significantly negative ...

4Dec

By Africa BusinessNo Comments

Energy, Green Energy

SunPower Corporation to Supply Toshiba with 20.1 Percent Efficiency Solar Panel for Japanese Market

New 20.1 Percent Efficiency Module Continues Toshiba’s High Efficiency Leadership in Japanese Residential Market SAN JOSE, Calif., Dec. 4, 2012 /PRNewswire/ — SunPower Corporation (NASDAQ: SPWR) today announced that it will supply Toshiba with its new world-record efficiency solar panel beginning in December, extending Toshiba’s solar efficiency leadership in the Japanese residential market. SunPower’s new E20/250NE solar panel features a 20.1 percent efficiency rating delivering 250 watts per 72-cell module, and will be marketed exclusively by Toshiba in the Japanese homes segment. The module features the all-back contact Maxeon™ solar cell designed and manufactured by SunPower Corporation which offers world-record efficiency. Since SunPower first partnered with Toshiba in 2010, it has de...

3Dec

By Africa BusinessNo Comments

African News

Airtel and Ericsson making history in African network transformation

By Thandisizwe Mgudlwa Airtel has completed the largest network transformation in African Telecoms history - and is partnering with Ericsson for the comprehensive upgrade of a network to deliver superior service. Otherwise known as Bharti Airtel, the leading telecommunications services provider with operations in 20 countries across Asia and Africa, recently said that it has undertaken an end-to-end network transformation program across its mobile operations in 16 African countries. The program, which is the largest of its kind on the African continent, in partnership with Ericsson involved a comprehensive upgrade and expansion of network elements on all of Airtel’s African operations, including switching, radio, network management, data, charging, and consumer-services platforms and sys...

20Nov

By Chancy NamadzundaNo Comments

African News

Airtel Malawi launches new promotion, Timaitha Fiesta

By Chancy Nanadzunda Airtel Malawi on Tuesday launched a new promotion called Timaitha Fiesta with an aim of enriching its customers’ day to day lives. Speaking at the launch, Airtel Malawi Deputy Managing Director Maurice Newa the promotion will see 32 people from every district winning a scholarship valued at K100 000 every week . The promotion will run for 13 weeks which translates to 416 beneficiaries. “In addition, 10 winners from each district will get a ZTE handset each week while another ten customers will also get K1000 worth of airtime weekly,” said Newa He added, “We are launching this promotion because we appreciate that during this time of the year, our customers have many financial commitments such as farming, Christmas as well as taking care of other b...