Economic Turmoil Motivates More Enterprises to Examine Benefits of Contact Center Outsourcing, Says Frost & Sullivan
Enterprise demand for low-cost, high-quality contact center outsourcing solutions is rising
LONDON, Oct. 23, 2012 /PRNewswire/ -- The contact center outsourcing market in Europe, Middle East and Africa (EMEA) experienced relatively low growth in 2011 in comparison to other major regions in the world. This trend is expected to persist over the next 5 years due to the prevailing economic situation in Europe and stiff competition from in-house contact centers.
"Cost savings for enterprises, multi-shoring options and customer contact expertise offered by providers in the market, together with a large, educated labour pool will promote the outsourcing of contact center services," noted Frost & Sullivan Senior Research Analyst, Sathya Subramanian. "The current economic situation, ...