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Enterprise demand for low-cost, high-quality contact center outsourcing solutions is rising LONDON, Oct. 23, 2012 /PRNewswire/ -- The contact center outsourcing market in Europe, Middle East and Africa (EMEA) experienced relatively low growth in 2011 in comparison to other major regions in the world. This trend is expected to persist over the next 5 years due to the prevailing economic situation in Europe and stiff competition from in-house contact centers. "Cost savings for enterprises, multi-shoring options and customer contact expertise offered by providers in the market, together with a large, educated labour pool will promote the outsourcing of contact center services," noted Frost & Sullivan Senior Research Analyst, Sathya Subramanian. "The current economic situation, ...

By Thandisizwe Mgudlwa ESET, a global provider of security software for enterprises and consumers, has warned South Africans about malicious worm spreading through Skype instant messaging. Further, South Africans are also warned to exercise caution when using Skype as they may fall victim to a recent campaign started by cyber-criminals aimed at spreading malicious malware. A new ESET report says the malicious worm has been spreading quickly among local Skype users. Some infections will install a ransomware variant, locking users out of their computers and informing them that their files have been encrypted and will be deleted unless a ransom payment of $200 is made within 48 hours. And this worm is spreading through Skype's instant messaging s...

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Economic Turmoil Motivates More Enterprises to Examine Benefits of Contact Center Outsourcing, Says Frost & Sullivan

A warning to South African Skype users about a malicious worm