Frost Archives - AfricaBusiness.com

13Dec

By Africa BusinessNo Comments

African News

Frost & Sullivan: Need for Increased Functionality Drives EMEA Contact Center Systems Market

Enterprises pushing for tighter integration between various contact center applications LONDON, Dec. 13, 2012 /PRNewswire/ -- Technology upgrades and migration to IP/SIP are key drivers for the contact center systems market in Europe, Middle East and Africa (EMEA). Revenue growth in the analytics segment is robust, followed by the quality monitoring (QM) segment. Despite the presence of large vendors, there still exists substantial scope for smaller and emerging companies to innovate and expand, particularly in the analytics and QM segment. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), EMEA Contact Center Systems Market, finds that the market earned revenues of €637.4 million in 2011 and estimates this to reach €811.3 million in 201...

17Nov

By Africa BusinessNo Comments

African News, South Africa News

Frost & Sullivan Awards Invensys Operations Management for Growth Leadership in the South African ACS Market

Diversified product portfolio, focused innovation and exceptional customer service underpin continuous growth CAPE TOWN, Africa, Nov., 2012 /PRNewswire/ -- Based on its recent analysis of the Automation and Control Solution (ACS) market in South Africa, Frost & Sullivan recognises Invensys Operations Management Southern Africa with the coveted 2012 South African Growth Leadership Award. "In a market facing increasingly intense competition, Invensys Operations Management Southern Africa has continued to register strong growth," noted Frost & Sullivan's Automation & Electronics Team Leader, James Maposa. "An innovative and diversified product portfolio, strategic partnering and exceptional customer service and support have enabled the company to maintain its pos...

7Nov

By Africa BusinessNo Comments

African News

Frost & Sullivan Award Recognises 1Stream’s Exceptional Entrepreneurship

Year-on-year growth exceeding 100% in 2011 caps company's stellar performance CAPE TOWN, South Africa, Nov. 7, 2012 /PRNewswire/ -- Based on its recent analysis of the hosted contact centre market, Frost & Sullivan recognises 1Stream with the South African Entrepreneurial Company of the Year Award. Since its inception in 2008, 1Stream has managed to grow its business phenomenally in response to the strengthening demand for hosted contact centre solutions. The company has witnessed exceptionally strong growth in the last year, with year-on-year growth exceeding 100%. 1Stream boasts a client list including multinational companies such as wonga.com and Bloomberg. Undoubtedly, the most important milestone achieved by 1Stream was the signing of a deal in October 2010 ...

17Oct

By Africa BusinessNo Comments

African News

Frost & Sullivan: Datatec Shows Remarkable Resilience in the Face of Tough Global Conditions

By Samantha James CAPE TOWN – 17 October 2012 - Datatec posted a strong set of interim results as a diversified business profile enabled it to achieve solid growth against the backdrop of a continually weakening global environment. In the six-month period ending August 2012, Datatec managed to grow its overall revenues to $2.62 billion up from $2.44 billion in the 2011 corresponding period. The group's increased exposure to resilient, emerging markets was pivotal in offsetting a marked slowdown, particularly in developed markets. Whilst growth slowed down in all regions, particularly in the second quarter, Latin America was the exception, continuing on a solid growth trajectory. "Faced with strong headwinds in the form of difficult global operating conditions, Datatec has bee...