Friday, November 22African Digital Business Magazine

Tag: Frost & Sullivan

13Dec By Africa BusinessNo Comments
African News

Frost & Sullivan: Need for Increased Functionality Drives EMEA Contact Center Systems Market

Enterprises pushing for tighter integration between various contact center applications   LONDON, Dec. 13, 2012 /PRNewswire/ -- Technology upgrades and migration to IP/SIP are key drivers for the contact center systems market in Europe, Middle East and Africa (EMEA). Revenue growth in the analytics segment is robust, followed by the quality monitoring (QM) segment. Despite the presence of large vendors, there still exists substantial scope for smaller and emerging companies to innovate and expand, particularly in the analytics and QM segment. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), EMEA Contact Center Systems Market, finds that the market earned revenues of €637.4 million in 2011 and estimates this to reach €811.3 million in 201...
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17Nov By Africa BusinessNo Comments
African News, South Africa News

Frost & Sullivan Awards Invensys Operations Management for Growth Leadership in the South African ACS Market

Diversified product portfolio, focused innovation and exceptional customer service underpin continuous growth CAPE TOWN, Africa, Nov., 2012 /PRNewswire/ -- Based on its recent analysis of the Automation and Control Solution (ACS) market in South Africa, Frost & Sullivan recognises Invensys Operations Management Southern Africa with the coveted 2012 South African Growth Leadership Award. "In a market facing increasingly intense competition, Invensys Operations Management Southern Africa has continued to register strong growth," noted Frost & Sullivan's Automation & Electronics Team Leader, James Maposa. "An innovative and diversified product portfolio, strategic partnering and exceptional customer service and support have enabled the company to maintain its pos...
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7Nov By Africa BusinessNo Comments
African News

Frost & Sullivan Award Recognises 1Stream’s Exceptional Entrepreneurship

Year-on-year growth exceeding 100% in 2011 caps company's stellar performance CAPE TOWN, South Africa, Nov. 7, 2012 /PRNewswire/ -- Based on its recent analysis of the hosted contact centre market, Frost & Sullivan recognises 1Stream with the South African Entrepreneurial Company of the Year Award. Since its inception in 2008, 1Stream has managed to grow its business phenomenally in response to the strengthening demand for hosted contact centre solutions. The company has witnessed exceptionally strong growth in the last year, with year-on-year growth exceeding 100%. 1Stream boasts a client list including multinational companies such as wonga.com and Bloomberg. Undoubtedly, the most important milestone achieved by 1Stream was the signing of a deal in October 2010 ...
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23Oct By Africa BusinessNo Comments
African News

Economic Turmoil Motivates More Enterprises to Examine Benefits of Contact Center Outsourcing, Says Frost & Sullivan

  Enterprise demand for low-cost, high-quality contact center outsourcing solutions is rising LONDON, Oct. 23, 2012 /PRNewswire/ -- The contact center outsourcing market in Europe, Middle East and Africa (EMEA) experienced relatively low growth in 2011 in comparison to other major regions in the world. This trend is expected to persist over the next 5 years due to the prevailing economic situation in Europe and stiff competition from in-house contact centers. "Cost savings for enterprises, multi-shoring options and customer contact expertise offered by providers in the market, together with a large, educated labour pool will promote the outsourcing of contact center services," noted Frost & Sullivan Senior Research Analyst, Sathya Subramanian. "The current economic situation, ...
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