CCM in South Africa: Bringing Customer Centricity and Business Value into the Same Conversation
By Wayne Toms, Chief Executive Officer at GhostDraft
Much has been written about the potential for technology to improve a business’ prospects by driving efficiencies and competitiveness. But often, when frantically shovelling at the coalface, business leaders and decision-makers need something more tangible than a promise.
For instance, banks and financial services institutions are faced with immense due diligence challenges in the aftermath of the FATF’s greylisting of this country. This comes on top of existing know-your-customer requirements and regulatory requirements and compliance obligations. And almost every industry is striving to serve an ever-more-demanding customer. Businesses need to find technology solutions that can address evolving customer needs while simultaneously del...