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89% of GCC consumers will opt for digital banking services over visiting a physical branch post Covid-19

7Jul

By Africa BusinessNo Comments

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89% of GCC consumers will opt for digital banking services over visiting a physical branch post Covid-19

77% of respondents in the GCC access digital banking services at least once a week 44% are willing to switch to a different bank due to poor customer relations 31% perceive their bank’s current offering of access to online banking services as weak Consumer appetite for digital banking services continues to grow in the countries of the Gulf Cooperation Council (GCC), accelerated further by the COVID-19 pandemic, according to a new survey conducted by Backbase with YouGov. Eighty-nine percent of respondents to the survey said that they are now more likely to opt for digital banking services rather than make a physical visit to a bank branch, with consumers saying they prefer digital self-service banking solutions delivered with the same convenience as their ecommerce, entertainment, and...

Ryan Strategic Advisory Highlights Bahrain’s Role In The Evolution of Global Business Process Outsourcing (BPO) In White Paper With SILAH GULF

UK- based consultancy, Ryan Strategy Advisory, today unveiled a whitepaper prepared for Bahrain-based business process outsourcing company, Silah Gulf, presenting the role of the Kingdom in driving growth of global BPOs. Titled, ‘Leveraging Bahrain for Customer Experience Excellence,’ the whitepaper highlights the strengths of Bahrain as a regional player with strong links to GCC countries and the attractive propositions the country offers for global clients. Mr. Peter Ryan, Founder and Principal Analyst of Ryan Strategy Advisory said: “Customer experience management faces significant challenges that impact end-user interaction and empowers agents, especially while dealing with the challenges of COVID19. Many enterprises are actively exploring new delivery points looking beyond their own...

Zanzibar tourism attracting more emerging markets including the Gulf region

Hafsa Mbamba | Founder & Managing Director Destination Zanzibar Zanzibar is witnessing a renaissance in tourism as the sector continues to attract international operators from new markets. How do you see this evolution impact the hospitality industry as a whole considering the size of the island? Zanzibar is witnessing a renaissance in tourism attracting more of the ’emerging markets’ such at the Gulf region, which is part and parcel of the national marketing strategy. I believe the impact has been positive so far as it has played a role in attracting international hotel brands such as the Doubletree by Hilton and Park Hyatt and I believe this will continue. By shifting more towards luxury tourism, the island has also seen a rise in midrange properties, with some being forme...