Outsourcing Archives - AfricaBusiness.com

31Oct

By Africa BusinessNo Comments

African News

Bunna International Bank Partners With Finacle From Infosys for Banking Transformation

ADDIS ABABA, Ethiopia and BANGALORE, India, November 1, 2012/PRNewswire-FirstCall via African Press Organization (APO)/ — New Core Banking Solution to Improve Customer Service and Operational Efficiency Bunna International Bank, a leading player in the Ethiopian market, today announced the selection of Finacle[TM] core banking solution [http://www.infosys.com/finacle ] from Infosys for its transformation journey. Finacle will enable the bank to integrate its front and back office operations and deploy a state-of-the-art loan origination system. This will include automating the credit check and loan approval processes for risk-free and efficient loan disbursals. This transformation will help Bunna improve the overall banking experience for its customers. Finacle will also comp...

23Oct

By Africa BusinessNo Comments

African News

Economic Turmoil Motivates More Enterprises to Examine Benefits of Contact Center Outsourcing, Says Frost & Sullivan

Enterprise demand for low-cost, high-quality contact center outsourcing solutions is rising LONDON, Oct. 23, 2012 /PRNewswire/ -- The contact center outsourcing market in Europe, Middle East and Africa (EMEA) experienced relatively low growth in 2011 in comparison to other major regions in the world. This trend is expected to persist over the next 5 years due to the prevailing economic situation in Europe and stiff competition from in-house contact centers. "Cost savings for enterprises, multi-shoring options and customer contact expertise offered by providers in the market, together with a large, educated labour pool will promote the outsourcing of contact center services," noted Frost & Sullivan Senior Research Analyst, Sathya Subramanian. "The current economic situation, ...

10Oct

By Africa BusinessNo Comments

Summit aims to encourage enterprises and governments to be tech intensive and ICT empowered

Enterprises and governments to be tech intensive and ICT empowered (Microsoft Word) The anticipated annual IT Leaders West Africa Summit will take place from 28 to 29 November 2012 in the heart of Ghana’s esteemed capital city, Accra. The summit is produced by international business-to-business conferencing company, Kinetic Events; key strategic information providers to the IT and telecoms sector within Africa. South Africa, Republic of, Oct, 2012 – Globally, information and communication technology (ICT) has proven to be a driving force and an enabler for socio-economic development. In order to facilitate successful ICT policies and strategically plan for further development in West Africa, enterprises and governments are now being encouraged to fully understand and implement s...

26Jul

By Africa BusinessNo Comments

African News, South Africa News

Never leave customer experience to chance – CEM Africa Summit kicks off next week in the Mother City!

Never leave customer experience to chance - CEM Africa Summit (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. As contact centres have become more complex and customers more demanding, your customer-facing employees, regardless of experience or knowledge, are expected to deliver personalised, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple communication channels and a host of disparate, di...

20Jul

By AfricaBusiness.comNo Comments

African News, South Africa News

Explore business process outsourcing in the South African context and climate at CEM Africa Summit

Explore business process outsourcing in the South African context (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. The South African government, together with combination of resources with other South African business advisory and support groups, is committed to actively promoting South Africa as a business process outsourcing destination of choice within the customer service industry. Industry executives and professionals are seeking advic...

17Jul

By AfricaBusiness.comNo Comments

African News

Instant Asset Tracking for Enhanced Security Heightens RFID Usage in Data Centers, Observes Frost & Sullivan

Corporate accountability regulations compel data centers to invest in RFID to maintain and manage their IT assets MOUNTAIN VIEW, Calif., July 17, 2012 /PRNewswire/ -- The growing requirement for faster and more accurate tracking and tracing of IT assets in data centers is prompting data center operators and hosting service providers to increasingly adopt radio-frequency identification (RFID) technology. This technology can rapidly locate, identify, and track assets without needing a clear line of sight, thereby reducing manual labor and errors. New analysis from Frost & Sullivan (http://www.autoid.frost.com), Analysis of RFID in the Data Center Market, finds that the market earned revenues of $96.3 million in 2011 and estimates this to reach $952.6 million in 2017, with the widespread...