Half of Retailers Say Out-of-Stock Items Will be Biggest Challenge in 2023
SML RFID, an end-to-end RFID solution provider for global retailers, has today announced the launch of part one of its State of Retail 2022/2023 report, finding that 48% of retailers believe frequently out-of-stock items cause the biggest challenge to them serving customers in today’s retail environment. With an additional half (48%) of retailers reportedly seeing improving the in-store customer experience as a top priority throughout 2022, the report casts light on industry focuses and trends going forward into 2023.
The first of a two-part series, State of Retail 2023 Part 1: Order Fulfilment and the In-Store Customer Experience specifically analyzes current trends and challenges facing the day-to-day operations of retailers. Through the report’s interaction with over 500 senior decisi...