technology Archives - AfricaBusiness.com

8Oct

By Africa BusinessNo Comments

Business

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown, Customer Operations Executive, Telviva Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue. Ironically, that was the most positive outcome. How, then, do businesses get it right? It starts by balancing digital transformation with CX. Businesses are under pressure to implement digital channels and technologies such as artificial intelligence. They’ve he...

17Sep

By Africa BusinessNo Comments

Africa Travel, Interview, Kenya News, Main, Startups, Zimbabwe News

The Challenges and Prospects of Passport-Free Travel in Africa Using Biometrics

Willys Mac'Olale , Director of Fragomen Kenya An interview with Willys Mac’Olale, Director of Fragomen Kenya, on the innovative opportunities and barriers in using biometrics, particularly facial recognition, for passport-free travel. African countries must make an innovative leap to reach a new level of development that will improve the lives of people in Africa. What are the main drivers behind the shift to passport less travel and facial recognition in countries like the US, UAE and Europe? There are a number of reasons for this adoption including; Enhnaced security – The fact that passport less travel typically relies on biometric data which is more secure and harder to forge than traditional passports reduces the risk of identity theft and fraud. Streamlining Tr...

25Aug

By Africa BusinessNo Comments

Tech

5 Game-Changing Sales Tools to Eliminate Pain Points and Explode Sales Growth

AI and other Tech are fast becoming the biggest sales enablers on the block Sales is a pressure game. You’re juggling leads, chasing targets, and dealing with the endless cycle of follow-ups. But high-performers don’t just work harder—they work smarter by leveraging tech that delivers results. Jacqueline van Rooijen, Owner and Business Growth Consultant at Ycagel, examines five common sales pain points that can be solved through easily accessible tools that anyone can start using today. Additionally, she provides real-world examples of companies that are achieving success with them. 1. Generic outreach with low conversion rates The Win: Personalise your Pitches with ChatGPT and Copy.ai The How: AI-powered content generators like ChatGPT and Copy.ai help you scale personalisation. Th...

14Aug

By Africa BusinessNo Comments

South Africa News

NIQ South Africa releases FMCG and Tech Durables sales data for Q2 2024

FMCG trade grows 3% year-over-year to R303 billion for the first half of 2024 Technology and Durables market growth stable at 2% Promotions are the key to growth in a price-sensitive market NIQ South Africa has released its latest State of the Retail Nation 1 analysis for the first six months of 2024. The data reveals that South African consumers spent R303 Billion on fast-moving consumer goods (FMCG) through traditional and modern trade channels during the first half of the year. This represents 3% year-over-year growth, with the gains primarily driven by price increases. Actual sales volumes decreased across most FMCG categories. Food and Personal & Health Care were the categories that showed the strongest growth at a time when consumers were under significant strain from ...

African Tech Ventures Unlocking UK Capital Markets and Exits

28May

By Africa BusinessNo Comments

Tech

African Tech Ventures Unlocking UK Capital Markets and Exits

Africa Tech Summit London returns for its eighth edition on June 7th, at London Stock Exchange (LSE), to drive investment and capital, while boosting business and connections between African and European stakeholders. The Summit, kindly supported by Amazon Web Services, IFC, London Stock Exchange, Tether Data, Madica VC, Verto, Goodwin, Department for Business and Trade, Flutterwave, Kora, Seamfix, Founders Factory Africa, Tola Mobile, Executives in Africa, Wimbart, Graph, I Love Black People and Money Africa connects 300+ industry leaders, entrepreneurs and investors to collaborate, and drive growth within the African tech industry. London Stock Exchange continues to be a leading listing venue for ambitious businesses from around the world, giving them access to the deepest pools of liq...

16May

By Africa BusinessNo Comments

Tech

How to balance Network Performance and Security

Nowadays, businesses totally rely on networks for their operations. So, it's crucial to find the right balance between keeping the network safe and making sure it runs well. This includes making clear rules for security, using the best tech and tools, understanding what your network needs, checking regularly to make sure everything works well, and always trying to make things better. Let’s have a look at some ways to balance network performance and security! Implement Security Policies Creating clear security rules is the first step in keeping your network safe. These rules cover things like who can access it, keeping data safe with encryption, how people prove who they are, and what to do if something goes wrong. By using strong passwords and adding extra steps to verify identities, ...

16May

By Africa BusinessNo Comments

Tech

Why Business Need Static IP Address?

The IP (Internet Protocol) address is one of the most important components of the Internet. This digital identity serves as a virtual address for devices that connect via the internet. IP addresses, then, typically come in two forms dynamic and static. However, companies almost always stick to the features, e.g., stability and consistency, of the static IP address. Unlike dynamic IP addresses, which are frequently replaced, static IP addresses remain constant. Let us take a close look at the factors that make static IP addresses such an important part of modern business operations and development. What is a Static IP Address? A static IP address is like a permanent address for your devices connected to the Internet. It remains the same and does not change over time. A network adminis...

25Jan

By Africa BusinessNo Comments

Real Estate, South Africa News

Proptech trends on the horizon

Proptech is reshaping the real estate industry, with technological innovation continuously improving value creation for all stakeholders, generating efficiencies, improving transparency, and further refining the user experience. As in any industry, it’s essential for businesses and consumers to understand and utilise these shifts to guide their decisions and movements going forward. Andrea Carr, Head (R&D) at leading proptech company e4, says these are the trends that will influence the industry in 2024 and beyond: Smart contracts: The real estate industry has long been plagued by inefficiencies, lack of transparency, and high transaction costs, says Carr, but blockchain technology is changing this. “Blockchain technology and smart contract development is revolutionising the way th...

19Sep

By Africa BusinessNo Comments

Tech

More than technology, 4IR is Opportunity

The workforce has been transformed by increased 4IR technologies and will continue to do so for the future, which means we need to prepare people with the right skills development and education to seize the opportunities it presents says Rebatho Madiba, Business Development Digital Platform Solutions at BCX. The Fourth Industrial Revolution (4IR) has impelled a transformative journey that is redefining the very nature of work across industries. Driven mainly by the speed of adopting new and emerging technologies, however, we all agree that people remain at the core of these transformations. 4IR is driving the need for new skills and developing those new skills is one of the greatest challenges presented to CEO’s. According to the World Economic Forum's (WEF) 2023 Future of Jobs Report,...

Using accurate forensic intelligence to combat serial and organised crime in South Africa

9Jan

By Africa BusinessNo Comments

South Africa News, Tech

Using accurate forensic intelligence to combat serial and organised crime in South Africa

“When constructing any kind of civil or criminal case against an individual or corporation, it is imperative that all the evidence that is to be presented in a court of law be one hundred per cent accurate and verifiable,” says Sameer Kumandan, Managing Director of SearchWorks, South Africa’s largest and most innovative data aggregation platform. “False or inaccurate evidence can lead to the dismissal of charges and the release of dangerous criminals.” Lack of forensic capacity in SA It is no secret in South Africa that the capacity of the police service and their forensics departments are severely constrained, and that the burden of securing the convictions of criminals responsible for crimes ranging from murder and fraud to rhino poaching is a heavy one. Police resources are limited an...