Friday, November 22African Digital Business Magazine

Tag: Telviva

8Oct By Africa BusinessNo Comments
Business

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown, Customer Operations Executive, Telviva Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction. We’ve all experienced difficult customer experiences. Just recently, I opted to use WhatsApp to engage with a business but was channelled back and forth between channels to ultimately accept that I was number 200-odd in the voice queue. Ironically, that was the most positive outcome. How, then, do businesses get it right? It starts by balancing digital transformation with CX. Businesses are under pressure to implement digital channels and technologies such as artificial intelligence. They’ve he...
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24Jun By Africa BusinessNo Comments
Business

How businesses can build towards sustainable social impact

By Kate Shead, HR Executive Telviva When asked how businesses build towards successful social impact the answer is easy - sustainability.  How to build sustainable social impact is a somewhat more complicated question. My advice would be to let organisational culture be your guide.    Businesses talk about culture often, but I think for many it remains a mystery. That’s because culture is not only what an organisation explicitly states, but also how it implicitly behaves.   Yes, it is influenced by the stated business objectives, organisational structure and systems, job functions and policies and procedures. But not only by these things - which is where it gets really interesting: The implicit elements of culture. This is the social community that develops, the shared experiences, the p...
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