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26Jul

By Africa BusinessNo Comments

Never leave customer experience to chance – CEM Africa Summit kicks off next week in the Mother City!

Never leave customer experience to chance - CEM Africa Summit (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. As contact centres have become more complex and customers more demanding, your customer-facing employees, regardless of experience or knowledge, are expected to deliver personalised, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple communication channels and a host of disparate, di...

26Jul

By Africa BusinessNo Comments

Science

Element Six Synthetic Diamond Protects CERN Particle Detectors in Recently Announced Higgs boson Experiment Results

CERN (European Organization for Nuclear Research) particle detection systems use Element Six synthetic diamond in their first line of defence against beam-induced radiation damage in their recently announced Higgs boson experiment results. LONDON, July 24, 2012 /PRNewswire/ -- Element Six, the world leader in synthetic diamond supermaterials, is proud to announce that its highest purity synthetic diamond is an integral part of the CERN LHC (Large Hadron Collider) CMS (Compact Muon Solenoid) and ATLAS Beam Condition Monitoring Systems, used in the recent experiments which revealed the discovery of a new particle consistent with Higgs boson. This follows Element Six's announcement earlier this year regarding the construction of a $30M Global Innovation Centre in the UK, to...

22Jul

By AfricaBusiness.comNo Comments

African News, South Africa News

Standard Bank South Africa’s Muvo card brings cutting edge technology to bus system

The introduction of the MasterCard Muvo card in Durban will herald the beginning of the end of carrying cash for bus fare in South Africa. Commuters using People Mover and Durban Transport buses throughout Ethekwini municipality in KwaZulu-Natal province will use the card to pay their fare. The card is powered by Standard Bank South Africa and introduced through its innovation arm Beyond Payments and transport IT specialistAlmex. The card is an anonymous debit MasterCard that is coupled with the National Department of Transport's specified ticketing solution. It is also prefunded and reloadable, and can be used as a standard EMV MasterCard, as well as in a contactless environment enabled though the MasterCard PayPass™ contactless technology. The launch follows the successful...

22Jul

By The African Press OrganizationNo Comments

African News

Consumer Lifestyles Market in Estonia, Nigeria, Spain, Saudi Arabia & Hong Kong, China Reviewed in New Research Reports

DALLAS, July, 2012 /PRNewswire/ – ReportsnReports.com adds new market research reports on Consumer Lifestyles in Hong Kong, Saudi Arabia, Spain, Nigeria and Estonia to its store. These Consumer Lifestyle Reports provide current and detailed snapshots of the unique behaviours, attitudes and spending patterns of consumers in concerned countries. Explore the reports @: 1. Consumer Lifestyles in Estonia 2. Consumer Lifestyles in Nigeria 3. Consumer Lifestyles in Spain 4. Consumer Lifestyles in Saudi Arabia 5. Consumer Lifestyles in Hong Kong, China Find other Country Specific Reports on the Consumer Lifestyle Market @ http://www.reportsnreports.com/tags/consumer-lifestyles-market-research.html. In addition to covering important core topics like h...

20Jul

By AfricaBusiness.comNo Comments

African News, South Africa News

Explore business process outsourcing in the South African context and climate at CEM Africa Summit

Explore business process outsourcing in the South African context (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. The South African government, together with combination of resources with other South African business advisory and support groups, is committed to actively promoting South Africa as a business process outsourcing destination of choice within the customer service industry. Industry executives and professionals are seeking advic...

17Jul

By AfricaBusiness.comNo Comments

African News, South Africa News

Complexity at the desktop can impede your customer experience strategy – summit to define CEM

The Customer Experience Management Africa Summit will be held at the 15 on Orange Hotel in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. The summit is set to focus on complexity at the desktop can impede your customer experience strategy, highlighting fundamental obstacles in delivering exceptional experiences have been proven to originate in the complexity of the enterprise representatives desktop. Multiple communication channels and a host of often disparate, disconnected applications can possibly result in sluggish and ineffective service lev...

10Jul

By AfricaBusiness.comNo Comments

African News

Frost & Sullivan: Heavy-Duty Truck Market on the Verge of Increasing Dedicated Global Production Platforms

Nearly one in three trucks manufactured by 2018 to feature platform based lineage MOUNTAIN VIEW, Calif., July 10, 2012 /PRNewswire/ -- After less than 10 years, since Western original equipment manufacturers (OEMs) started entering Brazil, Russia, India and China (BRIC) markets with serious intent, the very face and structure of the global heavy-duty truck market has changed. Markets considered an afterthought a few decades ago are now dictating the course of global commercial vehicle demand and the growth of the industry. Seismic changes shaping the global commercial vehicle industry have truly flattened the world, where OEMs from both triad (United States, European Union and Japan) and non-triad markets are aggressively competing for sustainable and robust growth. As they begin developin...

10Jul

By AfricaBusiness.comNo Comments

African News

Africa – Mobile Voice Market and Major Network Operators

Market penetration to reach 60% among Africa's one billion people in 2012 Mobile phones represent more than 90% of all telephone lines in Africa. Market penetration passed the 50% mark in 2010 and is expected to reach 60% in 2012. Subscriber growth across the continent has slowed to around 17% p.a, but several individual markets are still growing at 50% p.a. or more and others stand at only single-digit penetration rates. The continent's most advanced markets have passed the 100% penetration mark. Although the greatest demand is in the major cities, cellular solutions are also being employed to increase accessibility in rural and other disadvantaged areas. In addition to mobile networks, Wireless Local Loop (WLL) systems have been introduced in a large number of countries for the provision...

30Jun

By AfricaBusiness.comNo Comments

African News, South Africa News

SA’s Top Restaurant Brands

Spur has been identified as SA’s leading restaurant brand, according to the results of a survey conducted by Acentric Marketing Research. The survey was conducted in the first quarter of 2012 and included 21 restaurant-chain brands. The survey was conducted amongst a scientifically selected sample of 364 online panelists, and has a margin of error of 5.2% (see technical note). In total, 21 restaurant brands were ranked according to the ABM (Acentric Brand Model) Index. The top five most powerful brands were identified as: Spur with the largest ABM index score of 15%, closely followed by KFC (14%), Mug & Bean (12%), McDonalds (9%) and Woolworths (8%). “The ABM Index is a proven index of brand equity, which strongly correlates with market share (0.9 correlation). The ABM Index in essence...