Thursday, November 21African Digital Business Magazine

Tag: customer

African News

A company that knows how to make things look easy

By Thandisizwe Mgudlwa Alcatel-Lucent has a success story to tell. Its stories, references and activities in Africa in 2012 is a lesson for many other organizations who what to make it big on the continent. In a recently published document Alcatel-Lucent shares references, successes, achievement and activities in Africa; as well as vision of African Market and broadband according to Daniel Jaeger, Vice-President of Alcatel-Lucent in Africa. News from Algiers, Algeria reveal that broadband for Africa, realize the potential of a connected world and tackle rural inclusion. I – Alcatel-Lucent presence, activities and foot print in Africa. II- Broadband in Africa, vision and view according to Daniel Jaeger Vice-President of Alcatel-Lucent Africa. III - Alcatel-Lucent’s pres...
African News

Frost & Sullivan: Need for Increased Functionality Drives EMEA Contact Center Systems Market

Enterprises pushing for tighter integration between various contact center applications   LONDON, Dec. 13, 2012 /PRNewswire/ -- Technology upgrades and migration to IP/SIP are key drivers for the contact center systems market in Europe, Middle East and Africa (EMEA). Revenue growth in the analytics segment is robust, followed by the quality monitoring (QM) segment. Despite the presence of large vendors, there still exists substantial scope for smaller and emerging companies to innovate and expand, particularly in the analytics and QM segment. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), EMEA Contact Center Systems Market, finds that the market earned revenues of €637.4 million in 2011 and estimates this to reach €811.3 million in 201...
Energy, Green Energy, South Africa News

JinkoSolar to Supply 81 MW WBHO-Building Energy in South Africa

SHANGHAI, Dec. 12, 2012 /PRNewswire-FirstCall/ -- JinkoSolar Holding Co., Ltd. ("JinkoSolar" or the "Company") (NYSE: JKS), a leading global solar power product manufacturer, today announced that it has signed a contract with fix price to supply WBHO-Building Energy (Pty) Ltd. ("WBHO-BE") with 81 MW of photovoltaic (PV) modules for the solar PV park project in Gamagara Local Municipality, Northern Cape Province, South Africa. The project will be developed, designed, constructed and commissioned by WBHO- BE and is, so far, the largest project in African Continent and one of the first approved under the South African government's Renewable Energy Program. JinkoSolar will deliver a total of 344,540 PV high quality solar panels for the project, which is expected to generate...
African News

Airtel and Ericsson making history in African network transformation

By Thandisizwe Mgudlwa Airtel has completed the largest network transformation in African Telecoms history - and is partnering with Ericsson for the comprehensive upgrade of a network to deliver superior service. Otherwise known as Bharti Airtel, the leading telecommunications services provider with operations in 20 countries across Asia and Africa, recently said that it has undertaken an end-to-end network transformation program across its mobile operations in 16 African countries. The program, which is the largest of its kind on the African continent, in partnership with Ericsson involved a comprehensive upgrade and expansion of network elements on all of Airtel’s African operations, including switching, radio, network management, data, charging, and consumer-services platforms and sys...
African News

MITSUMI IT Distribution Africa concluded its GITEX 2012 debut on a high note

MITSUMI IT Distribution has concluded its GITEX debut successfully which run from October 14 – 18, 2012 at Dubai World Trade Centre.  GITEX is the ICT business gateway to the Middle East, Africa and South Asia (MEASA) region. This year, for the very first time, MITSUMI has exhibited its world-class product portfolio from renowned global vendor partners HP, Dell, Acer, Toshiba, Lenovo, Samsung, Microsoft, Western Digital, BenQ and Tripplite at the prestigious event. With GITEX having an “Africa in Focus” theme this year, our stand attracted serious business visitors from all over the region. Numerous delegations from Algeria, Kenya, Libya, Cameroon, Ghana, Morocco, Nigeria, Tanzania, Ethiopia, Uganda and Tunisia have visited MITSUMI stand and have shown interest. MITSUMI's participation at ...
African News, South Africa News

Frost & Sullivan Awards Invensys Operations Management for Growth Leadership in the South African ACS Market

Diversified product portfolio, focused innovation and exceptional customer service underpin continuous growth CAPE TOWN, Africa, Nov., 2012 /PRNewswire/ -- Based on its recent analysis of the Automation and Control Solution (ACS) market in South Africa, Frost & Sullivan recognises Invensys Operations Management Southern Africa with the coveted 2012 South African Growth Leadership Award. "In a market facing increasingly intense competition, Invensys Operations Management Southern Africa has continued to register strong growth," noted Frost & Sullivan's Automation & Electronics Team Leader, James Maposa. "An innovative and diversified product portfolio, strategic partnering and exceptional customer service and support have enabled the company to maintain its pos...
African News, South Africa News

Affordable housing rental market looks increasingly attractive

  The South African residential market offers an attractive opportunity in the affordable housing rental segment largely driven by low and middle income earners who do not qualify for bonds and increased demand for housing located closer to areas of economic opportunity. Gerhard Zeelie, Head Real Estate Finance (Residential) at Standard Bank South Africa, says: "Investors who select good locations, efficiently manage their assets and look after their tenants can reap good returns from affordable housing rentals. Rentals in the affordable housing rental market can typically offer returns of between 8.5% and 9% after tax, assuming conservative gearing and taking moderate capital ...
African News

Best Global Operator, Best Cloud Service and User’s Choice: Orange Business Services wins three major awards at World Communication Awards 2012

  2012 WCA final 11-14-12 (.pdf Acrobat Reader) 2012 WCA final 11-14-12 (Microsoft Word)   confirms market leadership in customer satisfaction, innovative cloud-based solution and global service performance   Orange Business Services was awarded three of the telecom industry’s highest accolades at Tuesday night’s annual World Communication Awards (WCA) held in London – Best Global Operator, Best Cloud Service and the User’s Choice Award.   Tony Lavender, CEO at Plum Consulting and WCA Chair of Judges, said, “Orange Business Services submitted several impressive entries this year and they were worthy of their success in this year’s World Communications Awards. The judges praised the strong customer testimonials that were evident across all of the entries this y...
African News

WD® APPOINTS MITSUMI AS NEW DISTRIBUTION PARTNER FOR AFRICA

  Company expands presence in growing African market Dubai, UAE – WD, a Western Digital company, has appointed Nairobi-based Mitsumi Distribution as its new partner for Africa. With this tie up, WD further strengthens and extends its global footprint by specifically catering to rising demand from Africa’s growing storage market. Enterprise and home users alike will have better availability of the comprehensive range of storage, networking and entertainment solutions offered by WD. Mitsumi Distribution is WD’s first Africa-focused partner.   Mitsumi Distribution, one of Africa’s leading IT distributors, will cover the Central, East and West African regions for WD’s component and branded products. WD’s component products include internal storage products such as desktop, mob...
African News, South Africa News, Zimbabwe News

TelOne Deploys FTS’ Convergent Billing & Customer Care Solution

FTS’ Leap™ Billing Supports Zimbabwean Operator’s Fixed, Mobile and Broadband Services AfricaCom 2012 | Cape Town, South Africa | Booth E13 | November 14, 2012: FTS, a global provider of billing, customer care and policy control solutions for communications and content service providers, today announced that Zimbabwe’s TelOne has successfully implemented its Leap Billing software, a comprehensive end-to-end billing and customer care solution. TelOne is Zimbabwe’s national telecommunications operator and provides a wide range of services to its residential and business customers, including wireline telephony, wireless, broadband and satellite communications. TelOne’s billing transformation project includes the implementation of FTS’ convergent billing and charging, interconne...