Bridging the gap: Using a multi-faceted approach to combatting financial inequality
By Andy Jury, CEO, Mukuru
Formal financial and economic inclusion remain pivotal in addressing the rampant inequality in many African economies today. In 2022, as South Africa grappled with scheduled and unscheduled power outages, businesses were put under tremendous strain as revealed in the FinMark Trust 2022 report. With an estimated 50% of financial transactions in Africa occurring in an informal, over-the-counter, cash-to-cash, unregulated setting, there is significant potential to adopt digital solutions designed to bring about financial inclusion.
But more than the technology, driving financial inclusion comes down to using a customer-centric approach to financial services. For any business, this is a logical thing to do. For fintechs, it shows an understanding of the importance a...