Africa’s rapidly growing telecoms market offers significant opportunities for Mobile Network Operators (MNOs) to diversify their revenue streams through partnerships with Mobile Virtual Network Operators (MVNOs). The ability to efficiently manage multiple MVNOs is made possible by multi-tenant OSS/BSS systems, which allow MNOs to offer tailored services to each MVNO while maintaining centralized operational efficiency. Beyond MVNOs, this model also supports enterprise clients, turning MNOs into comprehensive telecom platform providers. Multi-tenant architectures not only reduce costs and simplify operations but also enable faster deployment and dynamic scalability. As African telecoms expand into new geographies, multi-tenancy will play a crucial role in managing international operations with cost-effective and flexible systems. Operators adopting this approach will be well-positioned for sustained growth in a competitive market.
Category: Tech
What AU’s New Continental AI Strategy Means for African Businesses
The African Union’s (AU) new Continental AI Strategy, adopted in July 2024, marks a pivotal step in aligning artificial intelligence development across Africa. This unified framework emphasizes innovation, governance, skills development, digital infrastructure, and ethical AI use. For African businesses, the strategy offers regulatory clarity, investment opportunities, and a roadmap to harness AI’s transformative potential while promoting inclusive and responsible growth.
Jitterbit’s Agentic AI Breakthrough Unifies Intelligent Apps, Agents and Data Automation in One Platform
Jitterbit has introduced a groundbreaking AI-powered platform that unifies intelligent applications, agents, and data automation to drive enterprise transformation. The new solution integrates low-code app development, AI agent orchestration, and seamless data workflows, enabling businesses to overcome the challenges of AI sprawl, disconnected tools, and fragmented environments. The platform includes the innovative Jitterbit iPaaS AI Assistant, which allows natural language processing to connect endpoints securely, and pre-built AI agents for sales, HR, and knowledge management. This approach provides organizations with greater control, security, and scalability in automating business processes, while reducing complexity and vendor overload. With integrations to popular AI models and a standardized AI protocol (MCP), Jitterbit is transforming how businesses manage automation at scale.
The trends driving uptake of IoT Platform as a Service
As the digital landscape evolves, IoT Platform as a Service (PaaS) solutions are emerging as essential tools for enterprises aiming to scale and innovate efficiently. Driven by the exponential rise in connected devices, demand for real-time analytics, and increased automation, IoT PaaS offers scalability, flexibility, and enhanced security. Key trends fueling this growth include integration of AI/ML, edge computing, sustainability imperatives, and the rise of smart cities. With industry-wide investments accelerating innovation, enterprises are adopting IoT PaaS to support predictive maintenance, operational efficiency, and seamless data management—paving the way for a more connected and intelligent future.
The Transformative Role of AI in Managing Complex IT Ecosystems
Artificial Intelligence (AI) is reshaping IT infrastructure management in South Africa, driving efficiency, resilience, and security across hybrid cloud, on-premises, and edge environments. With only 39% of IT teams enjoying full real-time visibility into device usage, AI platforms such as those deployed by Think Tank Software Solutions (TTSS) and Ivanti Neurons deliver automation, predictive maintenance, and anomaly detection. These capabilities reduce downtime costs—which can reach up to R100,000 per minute—while improving asset lifecycle management and sustainability. Beyond cost savings, AI enhances compliance, strengthens security, and accelerates employee onboarding, with clients reporting ROI above 260%. Despite only 11% of organisations being AI-ready, TTSS enables enterprises to bridge this readiness gap, positioning businesses to transition from reactive IT operations to proactive digital innovation.
The importance of making room for humans and AI in recruitment OR Successful hiring strategies must combine human judgment with AI insights
Artificial intelligence (AI) is transforming recruitment, offering speed, efficiency, and cost savings. Yet, while AI tools can optimise candidate assessments and streamline interviews, they still lack the empathy, intuition, and contextual understanding that human recruiters provide. Drawing on real-world examples, including the risks of algorithmic bias and misinterpretation of candidate behaviour, this article argues that AI should not replace human judgment in hiring but rather complement it. By combining AI-driven insights with human oversight, companies can enhance candidate experiences, reduce bias, and ultimately secure the best talent.
The new breed of cybercrime targeting our digital workforce
Task Scams are a new wave of cybercrime exploiting job seekers in Africa and beyond. Learn how scammers use gamification, fake jobs, and psychological manipulation to steal money — and discover how to protect yourself from this rising digital threat.
Epiq Unveils Agentic AI Platform as Part of the Epiq Service Cloud
Epiq has unveiled a cutting-edge Agentic AI platform integrated into its Service Cloud, designed to transform the legal industry. By combining proprietary Epiq technology, third-party tools, and human expertise, the platform enhances decision-making, efficiency, and effectiveness for legal professionals. With applications across contracts, litigation, compliance, cyber response, and more, the Agentic AI platform accelerates complex legal workflows, reduces costs, and offers rapid, insightful results.
Is your CRM growing your business or just helping you survive the chaos?
Many businesses treat CRM systems as digital filing cabinets rather than growth enablers. This article, featuring insights from Eldon Bothma and Hayley Blane of Braintree, explores why CRM should be more than an operational tool—it should drive strategic value, measurable results, and long-term business growth. Learn how South African companies can close the CRM maturity gap by shifting from compliance-focused systems to smart, scalable customer engagement platforms powered by AI, automation, and data insights.
Community Wifi, MVNO and the rise of hybrid communications providers
As South Africa progresses toward universal broadband access through SA Connect, hybrid carriers are stepping in to fill the digital gap. Combining fibre, community WiFi, and MVNO services, these agile providers deliver affordable connectivity to underserved communities. This article explores the rise of hybrid models, their business case, and the critical role of integrated billing solutions in enabling sustainable expansion.