Tag Archives: Chatbots

Chatbots: The solution to SA’s service delivery woes?

Finance Minister Tito Mboweni recently said that communities and businesses are becoming increasingly intolerant of municipalities that can neither deliver basic services nor conduct their administration effectively[i]. With lack of employee capacity being one of the root causes of poor service delivery[ii], Kyle Oosthuizen, Chief Operating Officer at Blue Robot, believes that chatbots could be a solution. […]