Friday, November 22African Digital Business Magazine

Tag: customer

African News, South Africa News

What’s in it for me?

  By Chemory Gunko   Author and social psychologist, Robert Cialdini has conducted a very interesting experiment (Brandwashed, Martin Lindstrom, 2012).   In this experiment, about 700 volunteers were brought into an auditorium, ostensibly to fill in a survey. The real purpose of the experiment though, was the glass jar of cookies on the researchers’ front desk.   In stage one, the jar was filled to the brim with cookie deliciousness, and when the researcher asked if anyone would like a cookie, about a fifth of the people took him up on the offer.   In stage two, many of the cookies were removed from the jar so that it would look as if others had already taken one. Again, when offered, only about a fifth of the respondents opted to enjoy a cookie.  ...
African News, South Africa News

Frost & Sullivan: Mobile Operators Reap the Benefits from Infrastructure Investment in Sub Saharan Africa

  Decline in retail price to push growth of voice and internet services CAPE TOWN, South Africa, Oct., 2012 /PRNewswire/ -- Broadband penetration in African countries is significantly low, with a majority of countries recording penetration levels of less than 5%. This has had a considerable impact on internet usage levels in the region. African countries, however, have experienced a steady uptake of mobile communications and are poised to witness an appreciable growth of mobile, broadband and internet services over the next 4-5 years. New analysis from Frost & Sullivan (http://www.wireless.frost.com), Sub Saharan African Communications Quantitative Quarterly Tracker Q3 2012, covering key countries in the region, finds that the market had 181.7 million mobile and fixed telephon...
African News

Airtel splash out over K14 million in promotion

  By Olive Masamba With the commitment to change the lives of its subscribers, Airtel Malawi is has given away various prizes in the Yabooka SMS promotion amounting to over K14 million, according to the company’s Data Manager Frank. The promotion, which has seen the number of subscribers rising each and every day, is an extension to the Yabooka promotion which nine lucky winners won brand news Toyota Hilux vehicles and one walking away with the grand prize of a K38 million Prado. Magombo said the company is committed to changing people’s lives in the country by introducing top class telecommunication solutions and promotions unmatched by any service provider. “Airtel believes in empowering Malawians by coming up with meaningful promotions whose prizes change their lives. We condu...
African News, South Africa News

EIGHT OUT OF TEN COMPANIES STEP ON TO THE CLOUD

  Johannesburg, South Africa: 11:30am 10 October 2012 – Nearly 80 per cent of organisations either use Cloud computing in their business or are planning to do so over the next 12 months, an audience of South African business executives heard today. Visitors to the Cloud and Virtualization Africa Summit attended a workshop by KeyedIn® Solutions, the global SaaS (Software as a Service) solutions provider and consulting organization that has recently established an office in Johannesburg. The workshop ‘Cloud Computing and the Changes to the Way we see Technology’ was presented by Patrick Coulbourne, VP Channels and Ecosystems and Hugh Muller, Director of Channels and Ecosystems, Africa. Patrick Coulbourne, who has more than 18 years’ experience in the technology space, told his audi...
African News

Africa INX, Leading ISP In S. Africa, Deploys RADWIN 5000 To Drive High-capacity Services To SMEs

  RADWIN's wireless broadband radios operate in heavy interference & non line-of-sight   TEL AVIV, Israel, Aug. 23, 2012 /PRNewswire/ -- RADWIN (www.radwin.com), the global provider of Backhaul and Broadband Wireless solutions, today announced that Africa INX, an ISP based in Gauteng, deployed the RADWIN 5000 point-to-multipoint solution to deliver high-capacity services to businesses requiring a reliable, fast connection. The RADWIN 5000 base station was installed at the Irene Mall, and covers the entire R21 office park. The RADWIN installation is also backhauled into the Africa INX fibre node in R21 through which Africa INX provides Internet, MPLS and other related services. RADWIN 5000 point-to-multipoint solution delivers high-capacity of up to 200 Mbps and guarant...
African News

Frost & Sullivan Recognizes Sonic Foundry for its Continued Dominance in the Lecture Capture Solutions Market

  With its flagship platform, Mediasite, the company has sustained highest market share for past six years   MOUNTAIN VIEW, Calif., Aug. 21, 2012 /PRNewswire/ -- Based on its recent analysis of the lecture capture solutions market, Frost & Sullivan recognizes Sonic Foundry with the 2012 Global Frost & Sullivan Award for Market Share Leadership. For six consecutive years, the company has remained the market share leader and continues to consistently enhance the features and functionality of its flagship solution, Mediasite. In 2011, the lecture capture market measured nearly $70 million in revenue. By 2016, Frost & Sullivan anticipates the total market to more than double, growing at a compound annual growth rate in excess of 20 percent. Heightened deployments are ...
African News, South Africa News

Never leave customer experience to chance – CEM Africa Summit kicks off next week in the Mother City!

  Never leave customer experience to chance - CEM Africa Summit (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. As contact centres have become more complex and customers more demanding, your customer-facing employees, regardless of experience or knowledge, are expected to deliver personalised, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple communication channels and a host of disparate, di...
African News, South Africa News

Standard Bank South Africa’s Muvo card brings cutting edge technology to bus system

  The introduction of the MasterCard Muvo card in Durban will herald the beginning of the end of carrying cash for bus fare in South Africa. Commuters using People Mover and Durban Transport buses throughout Ethekwini municipality in KwaZulu-Natal province will use the card to pay their fare. The card is powered by Standard Bank South Africa and introduced through its innovation arm Beyond Payments and transport IT specialistAlmex. The card is an anonymous debit MasterCard that is coupled with the National Department of Transport's specified ticketing solution. It is also prefunded and reloadable, and can be used as a standard EMV MasterCard, as well as in a contactless environment enabled though the MasterCard PayPass™ contactless technology. The launch follows the successful...
African News, South Africa News

Explore business process outsourcing in the South African context and climate at CEM Africa Summit

  Explore business process outsourcing in the South African context (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. The South African government, together with combination of resources with other South African business advisory and support groups, is committed to actively promoting South Africa as a business process outsourcing destination of choice within the customer service industry. Industry executives and professionals are seeking advic...
African News, South Africa News

Complexity at the desktop can impede your customer experience strategy – summit to define CEM

The Customer Experience Management Africa Summit will be held at the 15 on Orange Hotel in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. The summit is set to focus on complexity at the desktop can impede your customer experience strategy, highlighting fundamental obstacles in delivering exceptional experiences have been proven to originate in the complexity of the enterprise representatives desktop. Multiple communication channels and a host of often disparate, disconnected applications can possibly result in sluggish and ineffective service lev...