Friday, November 8African Digital Business Magazine

Tag: local contact centres

South Africa News

Harnessing the global potential of SA’s growing youth talent pool

With the South African employment rate forecast to reach 43% by 2023, the focus has turned to leveraging the country’s strengths on a global level to provide multinationals with a hiring pool that is young, talented, willing to learn, and more cost-effective than what other markets can offer. This is according to Business Process Enabling South Africa (BPESA), the industry association for global business services (GBS) in the country. With the international community more embracive of impact sourcing (bringing internet-based jobs to disadvantaged communities) and building inclusive supply chains, South Africa is well-positioned to provide them with a platform to do so at scale. Given its commitment to diversity and transformation, outsourcing to the country means this core business focu...