social media Archives - Page 2 of 2

26Jul

By Africa BusinessNo Comments

Never leave customer experience to chance – CEM Africa Summit kicks off next week in the Mother City!

Never leave customer experience to chance - CEM Africa Summit (Microsoft Word) The anticipated Customer Experience Management Africa Summit will be held in Cape Town from 2 to 3 August 2012. The event will bring together Africa’s industry leaders, and provide a unique platform to build relationships, share ideas and most importantly, to do business. The summit is produced by international business-to-business conferencing company, Kinetic Events. As contact centres have become more complex and customers more demanding, your customer-facing employees, regardless of experience or knowledge, are expected to deliver personalised, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple communication channels and a host of disparate, di...

17Jul

By AfricaBusiness.comNo Comments

African News

Mobile Retail Commerce Rises While Social Shopping Drops in Second Quarter, Reports IBM

ARMONK, N.Y., July 16, 2012 /PRNewswire/ -- Mobile shopping rose while social media sales fell, providing an indication of where US retailers may invest in order to capture the attention and loyalty of the digital consumer, according to a new report from IBM (NYSE: IBM). The IBM Retail Online Index, a cloud-based analysis of the online retail sector reported that retailers experienced 15 percent growth in sales from mobile devices but saw a 20 percent decline in sales traced to social media based on a much smaller base over this three-month period. This report follows today's news from the U.S. Department of Commerce's Census Bureau which announced its estimates of U.S. retail and food services sales. According to the findings, retail sales fell 0.5 percent in June from May, the third ...

16Jul

By AfricaBusiness.comNo Comments

African News, South Africa News

Protect yourself from fraud and stand in line to win an iPad!

by Tina-Louise Company: Compuscan Telephone: 021 888 6127 It is estimated that identity theft costs our economy over R 1 billion each year. Despite the fact that consumers are becoming more vigilant, fraudsters are becoming more cunning. Techniques such as card skimming and phishing are used daily on unsuspecting victims to access their identity and personal information. Social media websites have also become a goldmine for fraudsters who are looking for access to personal information. If consumers want to protect their identity from impersonation the first step is to equip themselves with knowledge on how to prevent identity theft and what to do should they become a victim. Many individuals believe that fraud will not affect them and as a result do not put appropriate measu...

12Jul

By AfricaBusiness.comNo Comments

African News, Nigeria News

DRIVING MONETISATION OF SERVICES IN A FAST CHANGING MARKET. Nigeria Africa Com 26-27 September 2012

Nigeria Africa Com 26-27 September 2012 Eko Hotel & Suite, Victoria Island, Lagos, Nigeria http://www.comworldseries.com/nigeria Join the debate on twitter using #NigeriaCom Join our group on LinkedIn: Nigeria Com DRIVING MONETISATION OF SERVICES IN A FAST CHANGING MARKET Nigeria Com “is the only forum that brings together all stakeholders in the telecoms industry” as described by attendees in 2011. This year’s event is taking place at the Eko Hotel in Lagos on the 26-27 of September. Join us for 2 days of strategic and innovative presentations, panel sessions and interactive debates. If you attend Nigeria Com you will meet and network with the entire Nigerian digital ecosystem which now includes; successful OTT players, innovative app developers, popular social me...