Tag Archives: Jumia
Online reviews and seamless payment methods take lead as key drivers in Kenya
With diminutive effect from the elections anxiety, Kenya’s tourism sector has withstood the pressures of uncertainties that resulted to some tourists having to hold their travel plans. As one of the most volatile sectors, tourism stakeholders remain obliged to Kenyans for choosing peace during a considerably fraught time. This, according to Cyrus Onyiego, Jumia Travel’s Kenya Country Manager, is a factor that has saved the industry a major blow as compared to previous election periods.
Jumia Travel has announced the launch of customer service for Messenger with Salesforce (world’s leader in Customer Relationship Management). Facebook Messenger is now fully integrated into Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service for Messenger in Jumia Travel’s system marks a new dawn for its customer service experience, as it offers a live chat experience on Facebook Messenger. The tool can also be used to instantly request for a hotel room on the platform, where the company’s professional Travel Advisors will offer counsel on the best accommodation options as well as make the booking.