Simplifying customer interactions can lead to happier, more loyal customers. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is characterised by clutter or unnecessary friction.
Tag Archives: brand loyalty
Business, South Africa News
Good customer retention tactics translate to brand loyalty and profitability for SMEs
There is a good reason why the saying goes “first impressions last” and this is particularly important for small businesses. Once they’ve connected with a new customer, businesses should focus on offering high-quality delivery over the long-term. It begins with a client’s first interaction with businesses or brands and continues throughout the lifetime of the […]