The piece focuses on the key takeaways from NRF 24: Retail’s Big Show, which took place earlier this month in New York, USA. In the article, Peter examines the main themes covered at the event and how they could impact the South African retail sector. Some of the key points he covers include:
Expected improvements in the South African retail environment
The increasing importance of AI and automation for retailers
The need for South African retailers to adopt omnichannel strategies
The role of technology in reducing the risk of product returns
Tag Archives: Omnichannel strategies in retail
Given the diversity of the market — with varying levels of digital maturity, lifestyle and income — it’s important to understand the evolving needs and key purchase drivers of diverse consumer segments as one size doesn’t fit all.