Artificial Intelligence (AI) is reshaping IT infrastructure management in South Africa, driving efficiency, resilience, and security across hybrid cloud, on-premises, and edge environments. With only 39% of IT teams enjoying full real-time visibility into device usage, AI platforms such as those deployed by Think Tank Software Solutions (TTSS) and Ivanti Neurons deliver automation, predictive maintenance, and anomaly detection. These capabilities reduce downtime costs—which can reach up to R100,000 per minute—while improving asset lifecycle management and sustainability. Beyond cost savings, AI enhances compliance, strengthens security, and accelerates employee onboarding, with clients reporting ROI above 260%. Despite only 11% of organisations being AI-ready, TTSS enables enterprises to bridge this readiness gap, positioning businesses to transition from reactive IT operations to proactive digital innovation.
Category: South Africa News
South Africa News
Customer value management as a tool to reduce customer churn
Customer Value Management (CVM) is a powerful tool to reduce customer churn, particularly in the telecommunications sector. Unlike traditional Customer Relationship Management (CRM) systems, which primarily track customer interactions, CVM focuses on maximizing customer lifetime value by leveraging data insights to create personalized offers. By identifying behavior patterns and understanding customer needs, telecom companies can reduce churn, improve satisfaction, and enhance customer loyalty. This article discusses how CVM tools can help operators understand why churn happens and provide timely, relevant offers to retain valuable customers.
AI-fuelled retail media opens new frontier in performance marketing for South African brands
AI-driven retail media is transforming performance marketing for South African brands. As ecommerce platforms like Takealot, Checkers Sixty60, Makro, and Woolworths invest in retail media, brands gain powerful opportunities to reach high-intent shoppers with personalised, measurable, and data-driven campaigns. AI enhances targeting, product recommendations, and closed-loop reporting, making retail media the next big growth frontier.
Confident but constrained—SA’s SMBs need a boost to grow
South Africa’s SMBs remain optimistic in 2025, with 78% confident about growth despite rising costs and economic pressures. Digital adoption, AI integration, and targeted support from government and big business are key to unlocking sustainable success for small and medium enterprises.
The hidden cost of shrinking your marketing investment
Scaling back marketing investments during tough economic times can have hidden costs. Learn why marketing is more than just a “nice-to-have” function—it’s the strategic glue that holds organizations and customer experiences together, according to e4’s Robyn Beckworth Judge.
Unlocking Profit: A Guide to Commercial Property Investment
Commercial property investment offers long-term returns, portfolio diversification, and strategic growth opportunities. Post-pandemic recovery, easing interest rates, and urban development have boosted South Africa’s commercial real estate market, with prime office, retail, and industrial spaces showing strong performance. Success relies on understanding location, vacancy rates, zoning, development potential, and sustainable practices, while avoiding speculation. Informed investors can capitalize on market cycles, rising rental yields, and low vacancies to maximize returns.
AutoTrader reports robust July sales growth as practical used cars rise in popularity
South Africa’s used car market continues its strong performance, with AutoTrader reporting robust July 2025 sales. A total of 33,919 vehicles were sold, reflecting YoY growth of +7% and MoM growth of +9.4%. Toyota remained the top-selling brand, while Ford Ranger led as the most popular model. Notable growth was seen in affordable, practical hatchbacks and crossovers, including the Hyundai Grand i10 (+116.7% YoY) and Suzuki Swift (+34.5% YoY), indicating evolving buyer preferences toward reliability, fuel efficiency, and economic practicality. The cumulative market value reached R14.10 billion, with average vehicle prices and mileage reflecting stable, resilient demand.
10 Years of Impacting Township Entrepreneurs
The Kasi Business Workshop, founded in 2015 by Bulelani Balabala, celebrates a decade of transforming South Africa’s township economy. Over 100,000 entrepreneurs have been supported, contributing to more than 400,000 jobs, with a global footprint in 34 countries. Through initiatives like the Kasi Pitching Challenge, Networking Pods, Mbawula Chats, Masterclasses, and the Kasi Business Exhibition, the movement fosters collaboration, skills development, funding access, and market opportunities for township businesses. Now in its 10th year, the Workshop continues to serve as a catalyst for inclusive economic growth.
Why Humanity Still Matters in the Age of AI Marketing
Jacques Du Bruyn, Co-CEO at Flume Digital Marketing, discusses why the human touch remains essential in the AI-driven marketing era. While AI excels at tasks like data analysis, audience persona creation, and ad optimization, it lacks the cultural nuance, emotional intelligence, and diversity of perspective needed to create truly resonant campaigns. In a landscape overflowing with AI-generated content, the brands that succeed will be those that combine AI’s efficiency with authentic human insight to forge deep, lasting connections.
Lessons learned in building a pan-African impact sourcing model
This article by Lizelle Strydom, Managing Director of CareerBox Africa, explores key lessons in building a pan-African impact sourcing model to address youth unemployment. Drawing on experiences from South Africa, Kenya, Rwanda, and Ghana, the piece outlines how workplace readiness training, soft skills development, and inclusive hiring are transforming lives and empowering the next generation across the continent.